Client Q&A: Tree Damage at the Davies’
Here at Maven Construction Group, we believe that the best way to learn about a business is through its clients. Our Client Q&A series will regularly revisit past job sites to introduce you to our range of projects and let our work speak for itself.
Read our Q&A with Craig Davies, whose house sustained substantial tree damage during a storm.
Q: What happened to your home that led you to call Maven Construction?
A water oak in our backyard lost a branch that landed on our house, creating several large holes in the roof. The branch was so large that it extended from our back yard across the roof onto the front of the house. I was very anxious and concerned. I climbed into the attic where I saw branches extending into the house with water from the storm coming through the holes. I immediately went back into the house with buckets and asked my wife Beth to call a repair service.
Leith [Finnegan, owner of Maven Construction Group] responded within the hour even though he had been at a local restaurant trying to enjoy a quiet meal.
Q: How was Maven Construction able to help that night?
Although the rain continued, Leith climbed onto the roof, and in spite of darkness and branches that made maneuvering and visibility difficult, he applied tarps to cover the holes. Leith arranged everything including dehumidifying the house and attic, tree branch removal, structural engineering appraisal, truss repair, roof replacement, drywall repair, interior and exterior door replacement and even all painting and finish work.
Obviously confidence and peace of mind is critical when repair to a home is needed. Beginning with the night Leith came to our house and applied temporary repairs, then discussing the situation and a plan of action, I began to relax and develop trust for Leith and Maven Construction. I felt increasingly confident that Maven would not only provide superior repairs, but that they would manage all subcontractors to the same standard.
Q: How did Maven Construction handle the insurance claim process?
We were not familiar with any of the processes needed to work with the insurance company, so Leith’s expertise and efficient approach gave us confidence that our home would be repaired to acceptable standards. Leith maintained an ongoing dialog with the insurance company, which I believe allowed us to stay on a schedule that completed the work in a timely manner and assured smoother financial transactions. He kept us informed regarding his interaction with the insurance company and any additional action that was necessary to assure prompt payment for claims.
Q: Was there anything about Maven’s work that particularly surprised or impressed you?
Their communication is outstanding! Leith organized everything and kept us informed so we never wondered or doubted that any aspect of the repair would be completed timely and with exceptional quality. We received regular progress reports via email or personal phone call. Leith remained available at any time to assist and assure us of the status of repairs.
Q: Do you have any advice for homeowners in a similar situation as you were?
Call Maven — you’ll be ever so pleased that you did!